Privacy Policy

1. Introduction

At TranscriptKit, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services. By accessing or using TranscriptKit, you agree to the practices described in this Privacy Policy. If you do not agree with our terms, please discontinue use of the service.

We are committed to protecting your privacy and ensuring the security of your personal information. We do not sell your personal information to third parties. This policy outlines our practices regarding data collection, use, and protection.

2. Information We Collect

We collect the following types of information to provide and improve our services:

2.1 User-Provided Information

• Account Information: When you register for an account, we collect your email address, name (if provided), and authentication credentials.
• Video URLs: We collect the video URLs you submit for transcription. These URLs are processed to generate transcripts but are not permanently stored.
• Communication Data: When you contact our support team, we collect your messages and any information you choose to provide.

2.2 Automatically Collected Information

• Usage Data: We collect information about how you use our service, including transcription history, timestamps, and feature usage patterns.
• Technical Data: We automatically collect technical information such as your IP address, browser type, device information, operating system, and referring URLs.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze usage patterns, and remember your preferences.

2.3 Payment Information

Payment information is processed securely through our payment processor, Creem, who serves as our Merchant of Record. We do not store your full credit card details or payment information on our servers. Creem handles all payment processing in accordance with their privacy policy and PCI DSS compliance standards.

3. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To provide, maintain, and improve our transcription services
• Account Management: To process your requests, manage your account, and authenticate your identity
• Communication: To send service-related communications, respond to your inquiries, and provide customer support
• Service Improvement: To analyze usage patterns, identify trends, and enhance user experience
• Security and Fraud Prevention: To detect, prevent, and address security issues, fraud, and unauthorized access
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. Data Storage and Security

We implement industry-standard security measures to protect your data, including encryption, secure servers, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure.

Data Retention: Video content is not stored permanently. We temporarily process video URLs to generate transcripts, and this data is automatically deleted after processing. Transcripts are cached temporarily and automatically deleted after 24 hours unless you choose to save them in your account.

Data Transmission: All data transmission between your device and our servers is encrypted using SSL/TLS protocols.

Account Data: We retain your account information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time.

5. Data Sharing and Third-Party Services

We do not sell your personal information to third parties. We are committed to protecting your privacy and will never sell, rent, or trade your personal information for marketing purposes.

5.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our platform and providing services to you. These service providers are contractually obligated to protect your information and use it only for the purposes we specify:

• Transcription Processing: We use third-party AI services (such as Supadata AI) to process video transcriptions. Video URLs are sent to these services for processing but are not stored by them.
• Payment Processing: We use Creem as our payment processor and Merchant of Record. Payment information is handled by Creem in accordance with their privacy policy.
• Hosting and Infrastructure: We use cloud hosting providers to store and process data. These providers are bound by strict data protection agreements.
• Analytics: We may use analytics services to understand how our service is used and to improve user experience. These services collect aggregated, anonymized data.

5.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users or others
• Prevent fraud or security issues

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you of any such change and provide you with options regarding your data.

6. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: You have the right to access and receive a copy of your personal data
• Correction: You can request correction of inaccurate or incomplete data
• Deletion: You can request deletion of your personal data, subject to legal and contractual obligations
• Data Portability: You can request a copy of your data in a structured, machine-readable format
• Objection: You can object to certain types of data processing
• Withdrawal of Consent: You can withdraw consent for data processing where consent is the legal basis

To exercise these rights, please contact us at support@transcriptkit.com. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and remember your preferences. Cookies are small text files stored on your device.

Types of Cookies We Use:

• Essential Cookies: Required for the service to function properly (e.g., authentication, security)
• Analytics Cookies: Help us understand how users interact with our service
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our service.

8. Children's Privacy

Our service is not intended for users under 13 years of age (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children under 13.

If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete such information promptly. If you believe we have collected information from a child under 13, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws than your country of residence.

We ensure appropriate safeguards are in place for such transfers, including:

• Standard contractual clauses approved by data protection authorities
• Compliance with applicable data protection regulations
• Security measures to protect your data during transfer

By using our service, you consent to the transfer of your information to countries outside your jurisdiction as described in this policy.

10. Data Breach Notification

In the event of a data breach that may affect your personal information, we will notify you and relevant authorities as required by applicable law. We will provide information about the nature of the breach, the data affected, and steps we are taking to address the issue.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website with a new "Last updated" date
• Sending an email notification to registered users for material changes
• Displaying a notice on our website for significant updates

Your continued use of the service after changes to this policy constitutes acceptance of the updated policy. If you do not agree with the changes, you should discontinue use of the service and contact us to delete your account.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

We aim to respond to all privacy-related inquiries within 3 business days.